Hyatt House San Jose Airport

I am Here right now, girl at front desk saying my card declined but there's no decline on my end. My card works but sometimes it'll show error. This not the first time my card does that, but she tells me it's decline, there's a big difference between the two..Ended up having to cancel because of this after long 8 hour drive and end up having to sleep in my car at the Denny's parking lot

Good location close to San Jose (Mineta) airport. 5-minute by car or you can take the #60 bus to 1st and Brokaw and walk 5-minutes. Rooms are basic but quite clean and functional. Walk-in shower, hot water but the water pressure could be better. There's a awkwardly angled rail in the shower that would be easy to bash your elbow on. Good quality breakfast with omelettes made by the very friendly Susan. Fresh fruit, fresh juices, potatoes, eggs, ham and waffles. And, of course, coffee with to-go cups. Very friendly folks on reception including Danielle. I didn't realize until checkout that the hotel offers a shuttle to|from Mineta airport

I have to admit this time around I've encountered the worst front desk girl named Veronica. Mind you I made the reservations weeks ago. Me and my family have travelled all the way from San Diego to San Jose by car. I have checked in digitally but when I arrived at the front desk that night at 9pm. The girl named Veronica with in a bad mood rudely told me that they were fully booked weeks ago and that the booking confirmations does not mean a thing. So She told me that the manager had already arranged a room for us next door at the Hyatt Place. The Hyatt Place front desk told me they don't have any reservation instead to go back to the Hyatt House next door. So I told him I am not going over there to figure things out but call the girl Veronica and asked for an explanation. Eventually we stayed at the Hyatt Place which I don't mind at this point as I am very tired driving for 9 hours. Now were were being charged for a NO SHOW at the Hyatt House. We'll see if they will refund me the charge. You could really tell the difference of service from the Irvine Hyatt to the Manchester Grand Hyatt where we've stayed that same week as opposed to this location, people need to be retrained or just be fired as these employees just destroy the image of the hotel.

The front desk is cheerful, but quick to slide the credit card transaction before I was able to complete my question. Parking is $15/vehicle. THE room key is difficult to use in the elevator. My brother had his in his wallet and the reader could not read past the pocket, so he took off a card on top and tapped again. And he still had to put everything down to take the card out and finally hold the key to the reader another few times. I couldn't tell if I had to wait for the door to shut completely for the reader to read before I can even press on the floor buttons. On an early morning elevator ride down another patron had her dog and pointed out the piece of tissue on the floor of the elevator. I wasn't sure what she tried to say, I guess to watch out for the trash? THE SUITE is great to look and walk into. My neice and brother enjoyed the rolling ottoman pieces. The bathroom vanity mirror is so cool and big The remote needed new batteries, we didnt get to call maintenance as it took all day for them to get to our request anyway.they did add extra towels. Sadly the walls are still paper thin!! We had the room above sounding like they were smashing heavy items on the floor on and off in the afternoon. It woke my mother and I at 2am. Then my brother woke up to use the bathroom and heard procreation through the vents. THE POOL: Using the pool was fine, the times start late at 10am. Their towels and chairs are fully stocked. Unfortunately the pool wasnt heated and the pool bathroom was trashed. There was blood spotted tissues on the sink, and the toilet was impossible to use with the toilet seat cover bulk covered on and all over the toilet area. BREAKFAST: The seating was the best and roomy with different seat variations as well. However a lot of serving handles, and condiment bottles I touched were sticky. I asked for blueberries and they were only able to dash a few in their next tray. I went back and forth to check for the fruit tray, so I wish they just told me they didn't have them. The eggs seemed to be from powder since they were dry. The bagels and toast is always a busy corner. Having the pancake syrup right next to the bread case may not be the best idea since it was cornered between the buffet and toaster! I always felt someone lined up behind me and ive forgotten to grab what i needed to grab. There was a whole buffet section of casing that wasn't being used, but the sterno and serving ware could have been stored there to control the crowding. I made the mistake of grabbing pancakes from the bottom of the hot plate, and it was tough to chew. I think the pancakes were still a better option than the French toast. For the cost this experience the value is low.

I just checked in, and let's see ... the bar doesn't stock wine! The room is okay, but the blinds don't work, the shower curtain is a cheap thick plastic, and there is NO water pressure. Add the $15 to park your car ... no garage, no covered parking, just a random space. I will not stay again! NIGHT TWO, and the stay is worse! No housekeeping service! Of course, I was not informed of the hotel policy when I checked in! And asked again at the bar for a glass of wine ... Darrel/Darren, the bartender, was one of the rudest human beings I've encountered. I won't get into the horrible breakfast! I have stayed in many different hotels in San Jose in the past 6 months. THIS IS AWFUL AND MORE EXPENSIVE! DON'T STAY HERE! NIGHT TWO CONTINUED ... So, NO housekeeping means no clean towels, which sucks because we had to sop up water off the bathroom floor because of the aforementioned cheap shower curtain. Called the front desk over an hour ago ... no clean towels have arrived. AND NOW THE FRONT DESK WON'T ANSWER THE PHONE. DO NOT STAY HERE!

I am Here right now, girl at front desk saying my card declined but there's no decline on my end. My card works but sometimes it'll show error. This not the first time my card does that, but she tells me it's decline, there's a big difference between the two..Ended up having to cancel because of this after long 8 hour drive and end up having to sleep in my car at the Denny's parking lot